Who we are

Pitch! Sports Bar is responsible for the personal data we collect through our website, app and other customer communications. If you have any questions about this Privacy Policy or how we use your data, you can contact us using the details published on our website.

What we collect

We may collect and process the following personal information:

• Your name.
• Your email address.
• Your phone number.
• Booking details and event enquiries.
• Newsletter preferences.
• App registration details.
• Information you provide when you contact us by email, social media or web form.
• Technical data such as IP address, browser type, device information and website usage data.

How we use your data

We use personal data to:

• Manage bookings and enquiries.
• Send newsletters, offers and venue updates if you have signed up.
• Respond to your questions and customer service requests.
• Improve our website, app and customer experience.
• Promote our venue, events and services.
• Meet legal, regulatory and security obligations.

Legal basis

Under UK data protection law, we only process personal data when we have a lawful basis to do so. This may include:

• Consent, for example where you opt in to marketing emails.
• Contract, where we need your information to manage a booking or service.
• Legitimate interests, where we use data to run and improve our business in ways you would reasonably expect.
• Legal obligation, where we need to keep records or comply with the law.

Marketing

If you opt in to receive marketing, we may send you news, offers and updates about Pitch! Sports Bar. You can unsubscribe at any time by using the link in our emails or by contacting us directly.

Sharing your data

We may share your information with trusted third-party service providers who help us operate our website, app, booking systems, email marketing, analytics or payment services. We only share the information they need to provide their service and require them to protect it appropriately.

Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, and support marketing. For more information, please see our Cookie Policy.

How long we keep data

We keep personal data only for as long as necessary for the purpose it was collected, including to meet legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law, you have rights including:

• The right to be informed about how your data is used.
• The right to access your personal data.
• The right to correct inaccurate data.
• The right to request deletion of your data in certain circumstances.
• The right to restrict or object to some processing.
• The right to withdraw consent where consent is the lawful basis.
• The right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised date.

Contact and complaints

If you have any questions about this Privacy Policy or the way we use your data, please contact us using the details on our website.